The challenge
Everyone is busy. Our technologies can help.
Your on-line channels are the primary conduit in the delivery of your business banking and consumer financial services. Your institution has chosen wisely to upgrade or re-platform your digital and mobile banking solutions as a competitive advantage and value add to your client offerings. Efficient and effective ongoing new customer on-boarding processes as well as superior client conversion initiatives associated with your system upgrades are a prerequisite to a sustainable, compliant and secure client experience.
Your business and consumer clients are busy and now have to migrate or on-board to a new platform, which includes validation of user entitlements, payment template conversion and file validation. They need support throughout the migration process including training on the new service.
Your client’s experience is an essential component of the success of your conversion new on-line and mobile banking solutions. You don’t have the internal domain expertise or capacity. We can help.
The solution
BancOn Technologies provides a complete solution.
- DCX-Wizard© provides a technology platform that guides a bank’s business customers through an optimal conversion journey using a suite of industry best practices, a library of proven tools, and efficient communication templates. The system ensures your customers receive an optimal experience.
- DCX-genie© was designed to specifically for your consumer/retail customers in providing the same conversion on-boarding capabilities as DCX-Wizard.
- Both applications can be tailored to each financial institutions environment and customer tiers, is easily downloadable to either a PC or mobile device and can be used by the bank’s engaged Conversion Specialists or directly by your converting clients.
- DCX-Wizard© and DCXgenie© are built with the most current technology and security features available ensure data integrity.
The client experience
BancOn provides a world-class experience for your customers
Your business customer’s experience has never been more important. Your business clients are very sensitive to problems: when they experience one or more banking service problems, their likelihood to switch more than doubles, to 57% from 24%. Your digital banking conversion is the most important and impactful event to your business customers during a 5-7 year period. You have to get this right the first time and all the time. Our technology helps you deliver the perfect client conversion experience.
Our process helps make your customer experience world-class
BancOn provides a world-class experience for your customers
Many companies use augmented staffing firms during conversion and on-boarding. At BancOn, we use full time, fully trained professionals at each step of the process. This enables us to effectively execute a defined process that ensures your digital banking business customers get the experience they deserve.
Register for Conversion
Register you / your company for the Gotham Bank’s on-line banking conversion and leverage the DCXgenie’ technology to ensure an efficient and effective transition.
Being Conversion Journey
Following the step by step DCXgenie, you will ensure your set up on the new Gotham Banking on-line or mobile banking platform is right, the first time. You will also have real time access to bank notices, bank conversion specialists, and a deep set of valuable tools and resources.
Video or Chat – On Demand
Need help, any time. Access a conversion specialist via type or video chat or verbal phone interaction.
Validate / Update Conversion Records
We will automatically migrate your services and other data containing within our bank records, however, to ensure all is set up correctly with your user entitlements, templates, file uploads/downloads or other services, the DCXgenie will guide you through a process to verify your set up on our new on-line / mobile banking platform.
Schedule Call with Bank Specialist
Schedule a specific day and time to speak with a bank conversion specialist and we will call you! Or if you are a platinum or gold Gotham Bank member, you will be receiving messaging from your assigned Conversion Specialist to confirm day/time for your one-one session.
New Communications from Bank
Gotham Bank will be providing regular updates and other useful material, such as Quick Reference Guides, via the DCXgenie messaging center. Note the blinking bright red message indicator when new information has arrived.
Tools and Resources
Gotham Bank’s DCXgenie will enable your direct access to our library of conversion tools and material that will assist you / your company through out the process to converts to our new on-line banking platform, including template and file validation tools.
Secure Messaging
Your banking data security is our top priority. You can communicate sensitive, personal financial information through our secure messaging tool.